BUSINESS PROCESS OUTSOURCING
BANKING AND FINANCE BACK OFFICE
Extensive cost savings by utilizing our well-trained, off-shore A Grade offices and staff.
Our Early Stage Collections solutions include the right mix of Call, SMS, IVR, and Email Reminders.
- Roll Rate Management
- Receivables Management (End-to-End collections)
- Customized Payment Arrangements
- Hardship Assessments
- Data and Order Entry
- Credit Underwriting
- Settlements
- Data Processing
- Product and Service Cases
- Claims Management
- Quality Management and Listening Posts
BACK UP SERVICES AND DISASTER RECOVERY
Being prepared for the worst is critical in today's volatile environment. Never miss a beat with our services!
- Cold standby: We can store loan-level data on backup files on behalf of the client but will not actively monitor loan performance.
- Warm standby: We hold and update loan level data and will commit to being able to assume servicing within an agreed period with the client. Preparatory work is required with this solution.
- Hot standby: We will hold and update loan level data based on the frequency required by the client, which will be held and actively managed on our system in parallel with the Servicer. This contract will essentially provide for a full-service team to be on immediate standby to be able to take over the servicing activity when required.
- Disaster Seat Allocation
MORTGAGE BROKING - LOAN PROCESSING SUPPORT
We offer a solution that absorbs large amounts of your low and medium-level task flow at a 60% cheaper rate than staff in Australia allowing you to chase new loan opportunities. Why outsource with us?
- Allows you to focus on building your business and building your mortgage volume
- Grow your loan book and increase trial commissions
- Ensure you hit key compliance requirements
- Spend time building relationships with clients, not in your business
- Once up and running, your offshore loan support staff take care of all your client’s and lender’s ongoing requirements